Frequently Asked Questions (FAQ)
🛒 Orders & Products
Q: How do I place an order?
A: Just add your items to cart, proceed to checkout, and follow the steps. We accept major debit/credit cards, PayPal, and other secure payment methods.
Q: Do you restock items once they’re sold out?
A: Most drops are limited edition and won’t be restocked. If you see something you like, grab it before it’s gone.
Q: How do I know what size to order?
A: Check our Size Guide (linked on each product page). If you’re in between sizes, we recommend sizing up for a relaxed streetwear fit.
📦 Shipping & Delivery
Q: Where do you ship?
A: We currently ship across the UK and internationally.
Q: How long does shipping take?
A:
- UK orders: 2–5 working days
- International orders: 7–14 working days (varies by location)
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on your location. Free shipping may apply during promotions.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number by email so you can follow it every step of the way.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery if the item is unworn, unwashed, and in original packaging.
Q: Do you offer exchanges?
A: Yes — if you need a different size, contact us at support@herbalmafia.co.uk and we’ll help you out.
Q: How do I start a return?
A: Email us at support@herbalmafia.co.uk with your order number and reason for return, and we’ll guide you through the process.
🧼 Product Care
Q: How do I wash my Herbal Mafia clothing?
A: Wash inside out, cold water, gentle cycle. Hang dry or tumble dry low. Do not iron directly on prints.
Q: Are your smoking accessories legal?
A: Yes — all accessories sold are for legal herbal use only. We do not sell tobacco, nicotine, or vape products.
💳 Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Q: Is my payment secure?
A: Absolutely. All payments are processed securely through Shopify’s encrypted checkout system.
👕 Brand & Community
Q: What does Herbal Mafia stand for?
A: Herbal Mafia is about culture, creativity, and community. We design streetwear and lifestyle gear for motivated, free-spirited individuals who live boldly.
Q: How can I stay updated on new drops?
A: Sign up for our newsletter or follow us on Instagram @HerbalMafiaUK for the latest releases and promotions.